User Experience (UX) Project
During the summer for 2019, we welcomed Amy Poe, who is getting her Masters in Library Science through the University of North Texas, as part of the Alaska State Library Internship Project. Using the text Useful, Usable, Desirable, Amy focused on user experience, finding ways for the library to better meet the needs of the community both in-person and online.
PROJECT Outcomes
Below is a list of the improvements made as a result of this project. updated Sept 21, 2021
A marketing campaign was held during the summer of 2021 to help bring awareness to our digital library of e-books and digital audiobooks.
All areas of the collection are weeded on an annual basis so that there is ample room to display and feature material, making browsing and selecting items easier for users.
Installation of an electric fireplace was completed in the spring of 2021.
A light has been added to the small stall in the women’s restroom.
The subject signs in our adult non-fiction collection have been redesigned for readability.
A small shelf has been installed to the right of the photocopier to give customers a place to rest their papers while they work.
Our Meeting Room policy has been updated by the Library Board to ensure the First Amendment rights of room users are upheld. The Board has also passed a new Petitioning policy which allows for petitioning on library property within stated guidelines.
The peeling paint on the exterior trim of the building has been repainted by local contractor, Arctic Pro.
The Library’s website has been redesigned based on usage statistics and comments received.
The signage at our adult public computers has been simplified so it is consistent with our policies and easier to understand.
A ‘forgot pin'?’ link has been added to the online catalog login box.
Headphones can now be checked out for in-house use without the need for a signed equipment use form, allowing all users who need them access.
The magazine and newspaper section has been weeded and refreshed. Fewer newspaper and magazines will be kept to cut down on clutter and make browsing our periodicals section a more pleasant experience.
Installed hands free door openers in restrooms.
The public photocopier has been moved a few feet over allowing customers more room between the work they are doing and front desk activities.
Acoustic foam installed in interior book drop to cut down on noise.
As part of their regular opening activities staff now.
check the general library email to promptly answer questions and requests
walk through the entire library to refresh all displays
