User Experience (UX) Project

During the summer for 2019, we welcomed Amy Poe, who is getting her Masters in Library Science through the University of North Texas, as part of the Alaska State Library Internship Project. Using the text Useful, Usable, Desirable, Amy focused on user experience, finding ways for the library to better meet the needs of the community both in-person and online.


PROJECT Outcomes

A long list of improvements were recommended, the list below represents only those that are completed or in progress. Check back as we continue to implement the project’s recommendations and update this page.

In progress

  • A small shelf will be installed to the right of the photocopier to give customers a place to rest their papers while they work.

  • The subject signs in our adult non-fiction collection are being improved for readability, the test signs can be seen starting in the COOKING section. This project will be completed early in 2020.

  • Although not seen by the public, the staff side of the front desk is being cleaned and organized. Being able find things and do their duties in a clean, organized environment help staff offer excellent customer service.

  • All areas of the collection will be weeded so that there is ample room to display and feature material, making browsing and selecting items easier for users.

  • Our ‘request it’ forms will be redesigned and distributed throughout the library to let customers know that if we do not have what they are looking for, we will get it.

  • A marketing campaign will help bring awareness to our digital library of e-books and digital audiobooks.

  • Removal of outdated/ obsolete signs.

  • The peeling paint on the exterior trim of the building is being repainted by local contractor, Arctic Pro.

completed

  • The Library’s website has been redesigned based on usage statistics and comments received.

  • The signage at our adult public computers has been simplified so it is consistent with our policies and easier to understand.

  • A ‘forgot pin'?’ link has been added to the online catalog login box.

  • Headphones can now be checked out for in-house use without the need for a signed equipment use form, allowing all users who need them access.

  • The magazine and newspaper section has been weeded and refreshed. Fewer newspaper and magazines will be kept to cut down on clutter and make browsing our periodicals section a more pleasant experience.

  • Installed hands free door openers in restrooms.

  • The public photocopier has been moved a few feet over allowing customers more room between the work they are doing and front desk activities.

  • Acoustic foam installed in interior book drop to cut down on noise.

  • As part of their regular opening activities staff now.

    • check the general library email to promptly answer questions and requests

    • walk through the entire library to refresh all displays